Privacy Policy

1. Information We Collect

We collect information you provide directly when using the Platform:

• Account Information: Name, email address, phone number, and date of birth when you register.
• Identity Verification: Government-issued ID and proof of address for KYC compliance.
• Financial Data: Deposit and withdrawal history, trading activity, and wallet addresses.
• Device Data: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, features used, and interaction patterns.

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Platform and its features.
• Process transactions, deposits, and withdrawals.
• Verify your identity and prevent fraud or unauthorized access.
• Send important account notifications and service updates.
• Comply with legal obligations and regulatory requirements.
• Analyze usage patterns to improve user experience.

3. Data Sharing

We do not sell your personal information. We may share data with:

• Payment Processors: To facilitate deposits and withdrawals.
• KYC/AML Providers: To verify identity and comply with regulations.
• Law Enforcement: When required by law or to protect our legal rights.
• Service Providers: Third-party services that help us operate the Platform (hosting, analytics).

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure server infrastructure, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account closure, we may retain certain data for up to 5 years to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

6. Cookies and Tracking

We use essential cookies to maintain your session and remember your preferences. We may also use analytics cookies to understand how the Platform is used. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect Platform functionality.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Object to or restrict certain data processing activities.
• Request a portable copy of your data.

To exercise these rights, contact us at privacy@x-nexus.com.

8. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor has created an account, we will promptly delete it and all associated data.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on the Platform and, where appropriate, by email. Your continued use of the Platform constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries, please contact us at privacy@x-nexus.com.